Our Business Model
Delivering value in the world of work
We combine differentiated solutions, a clear vision and strategy, and focused execution, to deliver long-term sustainable value for all our stakeholders.
Market context
- Geopolitical and economic uncertainty
- Gig economy
- Skills imbalances
- New demographic mix
- Automation, AI and machine learning
- Digitisation, big data and analytics
Inputs
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Talent
Finding and attracting skilled and motivated people; inspiring them to grow with us and our clients, by providing meaningful employment and lifelong development.
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Relationships
Building enduring, collaborative and mutually beneficial relationships with candidates, clients, governments and social partners.
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Innovation
Developing new digital solutions to build competitive advantage and enhance our future prospects.
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Infrastructure
Maintaining a network of branches, back offices and IT infrastructure to effectively serve our candidates, associates and clients.
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Financial Capital
Generating strong cash flow and maintaining a strong balance sheet to support the growth of our business.
Our solutions
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Temporary
staffingDeploying associates to organisations on a temporary basis, providing flexibility to employers and new opportunities to individuals.
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Permanent
placementHelping employers recruit talent for permanent roles, securing the skills needed for an organisation’s ongoing success and fulfilling employment for individuals.
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Career
transitionSupporting organisations and their employees through changes that require individuals to transition out of their existing roles, underpinned by expert coaching and training.
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Other
solutionsA broad range of complementary HR solutions, including: Outsourcing; Managed Service Programmes (MSP); Recruitment Process Outsourcing (RPO); and Talent Development (training, career development, and up/reskilling).
Focus Areas
Workforce Solutions
Professional Solutions
Talent Solutions
Performance management
- Revenue growth
- Gross margin
- Conversion ratio
- EBITA margin
- DSO
- Cash conversion
- Great Place To Work®
- Net Promoter Score
Strategic agenda
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Perform
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Transform
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Innovate
Value created and shared
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Investors
We benefit from attractive industry dynamics; by managing our capital with care, we are able to grow our profits, cash flow and returns. This supports our progressive dividend policy and our aim of delivering attractive total returns for our investors.
EUR 360m
Dividends paid
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Employees
We provide rewarding employment for our colleagues. We enable them to achieve their career goals, supported by our continuous investment in training programmes through the Adecco Academy and in co-operation with renowned institutions INSEAD and IMD.
11th
in World’s Best Multinational Workplaces Great Place to Work®
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Candidates and Associates
Our expertise, tools and network connect people with job opportunities, providing them with purposeful work in a safe environment. We advise people on their careers, and help them develop their talents with training and lifelong learning.
600,000+
Associates working each day
100,000+
Permanent placements
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Clients
As a trusted advisor on HR solutions, we help clients to structure and manage their workforce for flexibility, productivity and growth. We work with and for our clients to find, hire, develop and transition people, according to their needs.
23
Client Net Promoter Score
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Suppliers
We build strong partnerships of mutual trust with our suppliers, many of whom are also our clients.
66/100
2019 EcoVadis Gold rating
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Governments and Social Partners
We are trusted advisors and active enablers, sharing our labour market insights and experience to support and shape sustainable and responsible growth and job creation.
EUR 256m
Income taxes paid
Underpinned by our people, values and culture
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Passion
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Entrepreneurship
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Customer-centricity
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Responsibility
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Team spirit